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Frequently Asked Roll Off Container and Dumpster Questions by Deer Valley Recycling Phoenix Arizona

Q: Do you recycle electronic waste?
A: Yes, Here are some examples of the items we accept:
old computers, desktops, servers, keyboards, monitors, mouse, routers, cable boxes, cell phones, printers, all old home electronics, however some exclusions will apply.

Q: What if I need to change or cancel my dumpster rental order?
A: You may cancel or change an order either on line or by calling (623) 869-8900. Please have your order confirmation printout, with order number, available when cancelling or making changes. All order modifications must occur a minimum of one full business day in advance of the original        service date to allow for processing.

Q: What if I fill up my trash dumpster container before I am done?
A: You may order an additional haul for your dumpster rental either on line or by calling (623) 869-8900. Additional haul charges equal to the amount of the first haul will apply.

Q: What if the location where I need the dumpster container changes?
A: You may change an order by calling (623) 869-8900. All dumpster order modifications must occur a minimum of one full business day in advance of the original dumpster service date to allow for processing.

Q: What if the driver comes for delivery or removal of the dumpster and I am not ready for the dumpster container to be dropped or removed?
A: All trip charges will incur a minimum additional cost per trip. If you are not ready to have your rolloff container picked up you may change an order by calling (623) 869-8900. If a container is kept past 10 days, additional rental or service fees will apply.

Q: What if I need to keep my dumpster rental container longer/have it removed sooner?
A: If you want to modify the date your trash dumpster rental is picked up, you may do so by calling (623) 869-8900. If a rolloff container is kept past 10 days, additional rental or service fees will apply.

Q: Is it necessary for someone to be there when they deliver or remove my dumpster?
A: It is preferred, but not necessary, to have someone onsite for delivery or removal of the dumpster rental. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the rolloff container in the safest accessible area when delivering the dumpster. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the dumpster rental equipment on the scheduled pick-up day; if the dumpster rental is inaccessible customer is subject to additional pick-up charges, as terms and conditions apply.

Q: How many tons can I put in my container?

A: Certain materials such as concrete and dirt can be very heavy and can quite possibly exceed weight limits for public roadways in your area. Heavy dumpster loads also place undue safety risks for all traffic. Before placing any of these heavier materials in any rolloff containers, call us at (623) 869-8900 for guidance. Under no conditions should a rolloff container trash dumpster rental be loaded above the fill line, even with light material.

Q: Will I be billed for extra weight?
A: Yes, if your tonnage goes over the included tons quoted in your order you will be billed for the additional costs associated with that disposal per the terms of the agreement.

Q: What are my payment options?
A: We accept all major credit cards including: American Express, Master Card, Visa, and Discover. Please have your card in front of you when placing or adding to your order.

Q: What does the price include?
A: The price of a dumpster rental includes a one-time delivery, and pick-up for the selected rolloff container size and the agreed upon disposal allowance plus fuel and environmental fees and taxes. All waste will be disposed of in a fully approved and licensed disposal facility.

Q: Will it damage my new driveway?

A: The trucks used for delivery, plus the weight of a full rolloff container can be quite heavy. It is highly recommended that the customer protect any surface where the roll-off is going to be placed with a 4’ x 8’ sheet(s) of plywood. The Customer affirms that any right of way provided by customer (disclosed in delivery questions) for the roll-off container is sufficient to bear the weight of all contractors’ dumpster equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire roll-off container placement site. The contractor shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.

Q: Can I put the rolloff container on the street?
A: Please check with your local municipality. Permits are often required for dumpsters.

Q: Are there any items I cannot put into my container?
A: Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/ oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. ONLY solid waste items are permitted into containers.  Additional requirements may apply based upon locality.  Liability for appropriate waste remains with the customer as agreed to in the terms and conditions.  Material must be level at the top of the container; nothing can be sticking out of the top.

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